PSN Outage Is Exactly What We Thought
Last Updated on Tuesday, 14 June 2011 12:52 Written by LoganDX Saturday, 23 April 2011 07:00
Finally on Friday Sony explained, well sorta, what’s been going on the last week with the PlayStation Network. PSN users have been experiencing wide-spread sign-in failures for over a week now with no explanation from Sony. On Wednesday, visitors trying to log-in to the PlayStation website were greeted with a wonderful “Under Maintenance” notice, but nothing more. Rumors swirled around the Internet, “OMG H4ck3rs” mostly. And now we know, yep hackers.
Over on the PlayStation Blog, Patrick Seybold Senior Director of Corporate Communications and Social Media informed visitors that “an external intrusion” was the culprit behind the lackluster performance of PSN and Qriocity. Sony then decided on Wednesday to take the whole system down to test, verify and secure. Which begs the question, why did it take so long? This has been ongoing since the last attack by Anonymous with the more severe problems showing this past week. Why, why did Sony let it get so bad?
When Anonymous claimed to cease their attacks on Sony’s websites, did anyone believe it was over? I sure didn’t. If the common consumer didn’t, why did Sony? Did Sony run any tests on the system, shore up any weak spots? Or did they go back to business as usual? With the system taken offline I think we have the answer. Sony’s arrogance is finally catching up to them, unfortunately for us.
The arrogance is the crux of the problem. Anon is a thorn which I wish would get plucked from the Internets collective paw but not the whole problem. Sony’s cockiness lead to the greatness that was the PlayStation and the epic PlayStation 2. When the time came for the PlayStation 3, the arrogance manifested. An arrogance that peeved gamers and started a one way course towards disaster town.
What’s more perplexing is Sony’s silence for the past two days. Tweets, blog posts, Facebook questions from concerned customers went unanswered, further fueling the hacker theory. If there is a problem with Xbox Live, I see tweets from probably a half dozen or more accounts of various Microsoft employees explaining what’s wrong. Not just that but the blog of Major Nelson, the main Facebook account and sometimes even emails. Why couldn’t a PR intern sign in to Kevin Butler’s fake Twitter and shoot out something for the 80,000+ followers? After all, they’ve already tweeted the root key hack.
Another issue is what the fallout will be from this outage. Sony will more than likely argue that since the PSN is free there is no harm, no loss. The reality is there’s plenty of both. Sure we don’t pay for PSN but it is the only way the play online, competitive and cooperatively. This week showed releases of Mortal Kombat, Portal 2 and the PS3 exclusive SOCOM 4, all with online game modes. In fact with SOCOM4, Sony started SOCOM Pro, a new version of the infamous Online Pass. At $60 a game it’s bittersweet to find your new purchase severely gimped down. Not only that but without access, a consumer can not stream movies and shows through Netflix. So while there’s no subscription based fee as there is with Xbox Live, the experience is touted as the same. Now that experience is as hollow as Paris Hilton’s head.
Sony will have to work overtime to repair the breach of faith gamers have with them now. They could go the route of Microsoft and offer free downloadable games or free rentals on the video store. At the minimum I would hope they reimburse people who’ve paid for the PlayStation Plus service and DC Universe Online for the lost time. Realistically though, Sony will more than likely do nothing, just like they have for weeks now. The irony is that Sony and Anon are co-op partners now in the eyes of gamers, neither to be trusted
Oh and for my PS3 fanboy friends, Told you so.
Source: PlayStation Blog
- PlayStation Network Still Down, No End in Sight (techland.time.com)
- PlayStation Network Outage May Last Another Day or Two (1up.com)