Home News Apple Releases Letter Responding to Controversial iPhone News

Apple Releases Letter Responding to Controversial iPhone News

written by Jordan Cobb December 28, 2017

Recently it came out that Apple allegedly slowed down the battery performance of its older iPhone’s, but offered to replace the batteries of phones from iPhone 6 and above for only $29.

The tech giant released a letter addressing the situation, with the opening:

We’ve been hearing feedback from our customers about the way we handle performance for iPhones with older batteries and how we have communicated that process. We know that some of you feel Apple has let you down. We apologize. There’s been a lot of misunderstanding about this issue, so we would like to clarify and let you know about some changes we’re making.


First and foremost, we have never — and would never — do anything to intentionally shorten the life of any Apple product, or degrade the user experience to drive customer upgrades. Our goal has always been to create products that our customers love, and making iPhones last as long as possible is an important part of that.

Apple expressed that they never wanted to intentionally shorten the use and lifespan of any device of theirs that a consumer purchases.

The letter itself does make a good effort to educate users as to the battery of the device, how they age, and explain the whole situation.

The letter further explained how a software update in iOS 10.2.1 improved power management during times where there would be high workloads in order to avoid unexpected shutdowns. However, you can’t win everyone back over.

The $29 replacement price though won’t be here for long as it will only last until December 2018, but a new iOS software update will be made available around early next year in order to provide a healthier iPhone battery.

What do you think of the situation? What is your phone of choice? Let us know in the comments below!

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