Samsung is no stranger to difficulties just after launching a flagship device. Everyone still remembers the Note 7 debacle, even though the Galaxy S8 set preorder records for the company. Unfortunately, some new owners of their latest premium smartphone have complained about a pesky red tint to their screens. As a result, Samsung announced they will be rolling out an OTA software update to patch up this issue. A sigh of relief, everyone.
Several customers have reported the red hue. It is most noticeable when looking at a completely white screen. Most devices have not been affected by this defect. Nevertheless, Samsung is not taking any chances.
The issue comes down to the color balance of the display. In the settings of the device, you can already adjust the levels of red, green, and blue colors. This update would add enhanced customization, leaving device owners to try to compensate for the imbalance on their own, instead of fixing it automatically. Hopefully, devices leaving the factory will not have this issue moving forward.
Samsung issued a statement, saying:
Samsung has listened to feedback and has decided to release a software update starting from this week which will provide customers with a further enhanced ability to adjust the color setting to their preference.
I guess it isn’t the worst thing that could have happened. It is a little embarrassing though, considering how much Samsung is hyping the new Infinity Display. I agree that the screen is quite the achievement. While my personal Galaxy S8 is not affected by this red tint issue, I am left scratching my head a little bit. I expected them to take extra care with the display that will now be the focus of their next wave of devices, not just the current generation.
Nevertheless, mad props to Sammy for addressing the complaint and offering some kind of fix. No word yet on when the update will be officially rolling out through carriers. Hopefully, it will be right away for those affected.
Did you pick up this latest and greatest Android flagship device? Did you opt for the LG G6 instead? What do you think of this little hiccough in an otherwise impressive smartphone? Let us know in the comments!