I feel like its safe to say that I or you would not be cool with someone installing something they shouldn’t on your computer. Its one definition of, “not cool”.
It has been recently discovered that HP has been installing a telemetry-gathering system on the Windows 10 PCs they manufacture without the permission of their users, nor even informing them at all. As of right now its unsure if this was HP or Microsoft that put the software out there, but a recent update many users reported that “HP TouchPoint Analytics Client” connects on a daily basis and its uploading lots of various information to HP’s servers.
Again, not cool!
One user, Detlef Krentz, went to Borncity about the software noting:
I noticed that HP secretly installed the program “HP Touchpoint Analytics Client” on all my HP devices on November 20, 2017.
The program connects every day to HP. The files sent can be found under “Program Data/HP/HP Touchpoint Analytics Client/Transfer Interface”.
Reports from BleepingComputer and Reddit have pinpointed the install date to the middle of November and HP have announced their plans on disabling TouchPoint by rolling the feature into a different service.
The HP Touchpoint Manager technology is now being delivered as a part of HP Device as a Service (DaaS) Analytics and Proactive Management capabilities. Therefore, HP is discontinuing the self-managed HP Touchpoint Manager solution.
The addition of the unwanted malware might also have caused several laptops to run a little hotter than usual.
If you are an HP user and want to know more about uninstalling TouchPoint from your device, go here and read up on it.
What do you make of the story? What should happen to HP? Can they bounce back after this? Let us know in the comments below!