Posts Tagged ‘Consumer Reports’
Consumer Reports: AT&T worst satisfying carrier – Again!
Last Updated on Wednesday, 7 December 2011 04:36 Written by LoganDX Wednesday, 7 December 2011 03:00
Consumer Reports has finished up its annual Carrier Satisfaction Survey and has put AT&T at the bottom of the list for the second consecutive year. Actually the readers of CR did but let’s not split hairs here. Readers were asked to grade their cellular provider on a set of categories that encompass value, service and customer service. Texting, data, and voice are the main components to keeping making a customer happy and AT&T failed in all counts. Their customer service, website, and staff knowledge also took home the lowest honors.
Verizon reigns as champ this year with Sprint and T-Mobile taking second and third. So even if the Death Star had acquired T-Mobile, they’d still be dead last. Think about that for a sec, will ya? The pre-paid crowd and those with regional carriers were noted as being fairly happy all around with their service but as Consumer Reports’ Paul Reynolds said:
However, these carriers aren’t for everyone. Some are only regional, and prepaid carriers tend to offer few or no smart phones. The major carriers are still leading options for many consumers, and we found they ranged widely in how well they satisfied their customers.
Do these results surprise you geeks? As a two-year AT&T customer, I haven’t noticed as many of the problems as others except for some very weird data issues. Say what you think geeks, we love to hear it! Hit the break and clog the comments.
Who is The Best Cellular Provider? According to Consumer Reports
Last Updated on Monday, 6 December 2010 04:04 Written by PieceOfSith Monday, 6 December 2010 04:05
Just like any year, Consumer Reports has given users in their opinion on who is the “best” cellular provider in their latest poll. With so many new OS systems and on the verge of data changing to 4G around the nation sooner or later, it is interesting to see who CR considers to be the overall best. Consumer Reports rates the cellular providers on a variety of categories such as value, voice clarity, texting, data and customer support on a variety of issues. So without further delay, who is the most reliable carrier out there? Read more: Who is The Best Cellular Provider? According to Consumer Reports