Posts Tagged ‘Customer service’

Consumer Reports has finished up its annual Carrier Satisfaction Survey and has put AT&T at the bottom of the list for the second consecutive year. Actually the readers of CR did but let’s not split hairs here. Readers were asked to grade their cellular provider on a set of categories that encompass value, service and customer service. Texting, data, and voice are the main components to keeping making a customer happy and AT&T failed in all counts. Their customer service, website, and staff knowledge also took home the lowest honors.

Verizon reigns as champ this year with Sprint and T-Mobile taking second and third. So even if the Death Star had acquired T-Mobile, they’d still be dead last. Think about that for a sec, will ya?  The pre-paid crowd and those with regional carriers were noted as being fairly happy all around with their service but as Consumer Reports’ Paul Reynolds said:

However, these carriers aren’t for everyone. Some are only regional, and prepaid carriers tend to offer few or no smart phones. The major carriers are still leading options for many consumers, and we found they ranged widely in how well they satisfied their customers.

Do these results surprise you geeks? As a two-year AT&T customer, I haven’t noticed as many of the problems as others except for some very weird data issues. Say what you think geeks, we love to hear it! Hit the break and clog the comments.

Read more: Consumer Reports: AT&T worst satisfying carrier — Again!